Free Cancellation
Most flexible option with full refund available
- • Cancel up to 24-48 hours before check-in
- • Full refund processed within 7-14 business days
- • No cancellation fees
- • Modify dates subject to availability
Non-Refundable
Lower rates with limited flexibility
- • No cancellation allowed
- • No refund available
- • Limited modification options
- • Best rates available
General Cancellation Rules
Standard Cancellation Timeline
48+ Hours Before
Full refund available for most bookings
24-48 Hours Before
Partial refund or cancellation fees may apply
Less than 24 Hours
No refund or full charges apply
Agoda Partnership Terms
Booking Processing: All reservations are processed through Agoda's secure booking system, ensuring reliable confirmation and support.
Property Policies: Each property sets its own cancellation and modification policies, which are clearly displayed during booking.
Customer Support: Both Affoda and Agoda customer service teams are available to assist with cancellations and modifications.
Refund Processing: Refunds are processed according to Agoda's standard procedures and timeline, typically 7-14 business days.
Special Circumstances
Emergency Cancellations
In case of emergencies, natural disasters, or travel restrictions, special cancellation policies may apply:
- Medical emergencies (documentation required)
- Natural disasters or severe weather conditions
- Government-imposed travel restrictions
- Flight cancellations or significant delays
Contact our support team immediately with relevant documentation for emergency cancellation assistance.
How to Cancel or Modify Your Booking
Online Cancellation
- Log into your Affoda account
- Go to "My Bookings" in your dashboard
- Select the booking you want to cancel
- Click "Cancel Booking" and follow prompts
- Receive cancellation confirmation via email
Contact Support
Have your booking reference number ready when contacting support.